Shipping & Returns

SHIPPING

We make every effort to ship in-stock items approximately 2 business days after receiving your order.  For details about special shipping methods, see the Shipping Information chart below.  We do our best to process items as soon as they become available.  It may take a matter of days or several weeks.

Our primary Shipping Carrier is U.S. Postal Service (USPS), but other carriers are used as needed.  Shipping costs are calculated as shown in the table below:

Postage & Handling

.01  $5.00

Free

$5.01-$15.00

$3.75

$15.01-$25.00

$5.50

$25.01-$50.00

$7.75

$50.01-$75.00

$9.75

$75.01-$100.00

$11.75

$100.01-$200.00

$14.75

$200.01-300.00

$20.75

$301.00-500.00

$25.75

500.01 and Up

$42.50

 

BACK-ORDERED ITEMS

We process and ship back-ordered items as soon as they return to stock.  You'll be charged for shipping one time, upfront for the entire order.

 

RETURNS

All returned merchandise must be in saleable condition, with original tags and packaging. Goods listed in our Special Offers section, Clearance section, or dated items are not returnable.

With receipt, and within 30 days of purchase, you may receive a full refund. Beyond 30 days, items returned with receipt can be exchanged or we will issue a store credit. If you are returning the item by mail, for your protection we recommend you insure the package. Note that shipping and handling fees are not refundable, unless the return resulted from our error. Please allow approximately 14 business days after we've received your return for the refund to be processed. You can expect a refund in the same form of payment originally used for purchase.

Always include a copy of your receipt with a notation indicating:

  • The exact nature of the problem
  • The corrective action you are requesting (store credit, refund or exchange)
  • Your daytime telephone and/or fax number and e-mail address

If you do not have your receipt, please also indicate the transaction number and the name of the person who purchased the order on a separate piece of paper. We will refund or credit the value of the item and any taxes you were charged.

Mail your return to:
Girl Scouts of Silver Sage Shop
8948 W. Barnes St.
Boise, ID  83709

Note that you are always welcome to return items purchased online to our physical store.